FAQ's

If you cannot find the answer to your question below call us on 01383 852742  or email us at hello@onthecouchmagazine.com

 

When will my subscription begin?

Your subscription will begin with our latest issue. We will post your first copy out straight away. If you do not wish to start your subscription with our latest issue just let us know. Either leave a note in your order or drop us an email.

How do I access my account? Portal? it says I don't have an account?

Some subscribers check out without activating their account/portal (simple check box). When you receive an email invite we recommend you activate so you can manage your subscription which is your responsibility. If you try to login and it says you are not recognised thats because you didn't activate your portal. email us at hello@onthecouchmagazine.com and we will send you another invite.

How can I cancel my subscription?

On subscribing to On the Couch you are given access to your own portal. In there you can cancel your subscription, change your address, update payment method, skip payments plus a whole lot more. However you can also contact us to do this for you by emailing hello@onthecouchmagazine.com or calling us on 01383 852742 (we are a small business to please email us if there is no reply).

Please ensure you cancel any automatic renewals at least 14 days prior to the transaction. If you have not done this on your own portal and have emailed in, please note it's only accepted as cancelled when you receive an email reply.

Reoccurring Payments

Please note when you signed up for a subscription to progress you digitally signed and agreed to reoccurring payments. This is industry standard. We recommend you activate your account so you can self manage but we are happy to assist by emailing hello@onthecouchmagazine.com If you do not want to subscribe you are welcome to purchase single copies P&P free in the UK.

After a payment is made our systems are updated automatically and a secure order is placed with the printer for 12 months and shipped direct. You are welcome to have the recipient changed if you no longer wish to receive the magazine. We cannot offer a refund on renewed or part used subscriptions that have not been cancelled 14 days in advance of renewal.

 My Subscription renewal date has moved?

On the Couch Magazine is bi-monthly so your renewal date may not land on your anniversary after year one only. Your renewal date will auto charge when you have had your allocation of magazine to ensure seemliness continuation into your year 2. You will only ever be charged £29.99 for 6 issues (£5 per issue including P&P).

Your renewal may trigger after you have received your allocation NOT on the 12 month anniversary. As you can understand this could mean you receive two additional magazines in your cycle if we didn't operate this way.

My subscription has auto-renewed/reoccurred and I didn't want it to.

As you have full control of your account and have the extra option to email us in advance we cannot refund automatic renewals due to admin costs.  We will cancel your next renewal. Account management is your own responsibility and automatic renewal is 100% opt in function you have opted into.

Email claims

Please note we action all received emails and respond. We are a small company who have pride in our efficiency and account management so false claims will not be tolerated. Only accept an email has been received by us if you receive a response.  There could be a dozen reasons why an email was not received by the recipient.

When does my subscription expire?

If you took out a yearly subscription then your subscription will automatically renew as above unless you have advised us to switch off this function.  You did opt in when you signed up. 

I will be moving soon how do I change my address?

On subscribing to On the Couch you are given access to your own portal. In there you can cancel your subscription, change your address, update payment method, skip payments plus a whole lot more. However you can also contact us to do this for you by emailing hello@onthecouchmagazine.com. You should change your address as soon as possible to avoid your magazine going to the wrong place.

What should I do if my magazine is late or is damaged?

If this happens sent us an email to hello@onthecouchmagazine.com with your name and address and we can arrange to get a replacement sent to you 

How do I contact the editors with comments or feedback?

If you have comments regarding On the Couch editorial content or you are interested in submitting articles or photos to the magazine email jennifer@onthecouchmagazine.com

Do you make my name available to other companies?

We do not sell or share our mailing list with other companies for any reason. See our privacy policy. 

As a reminder 

How can I contact On the Couch about my subscription?

If you need to contact us for any reason you can give us a call on our office number and speak to the team or email us at hello@onthecouchmagazine.com